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Deliveries

Brexit Update:

Orders placed within the UK

We are a UK based business, all our stock is held within the UK. Therefore, if you are ordering to a UK delivery address there will be no additional Duty or VAT to pay on delivery.

Order placed for delivery in the EU

If you are ordering to a delivery address in the EU you will be required to pay any import duties that may be required. These vary depending on the country of the shipping address and we are unable to give an amount in advance. The import duty will be charged to you by the courier at the point of delivery. If your order is below £135 you will pay VAT at the checkout. If your order is above £135 we will refund you the VAT and it will need to be paid to the courier when your package is delivered.

Covid Update:

There are currently no major delays to deliveries. As we hold stock of all "in stock" items in our Northampton fulfillment centre we are able to get your order to you quickly. The teams in the fulfillment centre are working within all the Covid-19 safety guidelines and longer working days (with more shifts) enable higher levels of safety for our staff, with smaller work bubbles and additional cleaning.

Please note, if you select "next business day" delivery at the checkout you will receive the DPD next working day service. This is the fastest and most reliable service we offer. However, we cannot guarantee that this will always arrive the next day. To avoid disappointment, we advise customers to allow 2 working days for the delivery when choosing this delivery option.

Gift Receipts:

We don’t include prices on our packing notes, so it's easy to send a gift directly to the recipient.

We may also be able to include a message on the packing note, if you email us before 4pm with the message you would like to include.

Feedback

Please send any delivery or returns feedback to info@bearandbear.com, we rely on your comments to continue to improve our service.

For more information on our UK and International delivery services please select below or read our FAQs. If anything is not covered please use the chat option for the fastest response.

To see details on our Returns policy please click here.