FAQs

How Do I Buy Something?

We try and make purchasing an item as simple as possible, the process is quite straightforward:

  • Add the product to your basket
  • Complete the checkout process
  • Ensure that we ship to the country where you want the item delivered.

Sometimes technical issues do unfortunately arise, please contact our amazing customer service team by email on info@bearandbear.com or by telephone on +44(0)203 735 9002.

Do I need to sign up to buy?

To complete your purchase you do not need to set-up an account with us, however setting up an account entitles you to benefits such as our Coconuts reward scheme. You do not need to receive any marketing, but we need this information to complete your order. You will also get some benefits to signing up like discounts on future orders and access to limited edition sales.

I have forgotten my password, now what?

Please go to this link and you will be able to rest your password.

I have forgotten my username, now what?

Your username will be the email address that you used to make your first purchase or to sign-up with us. If you search for “Bear & Bear” in your email folder you should find our welcome email. Otherwise you can go to this page Here and enter your email addresses to see which one we have on record.

What methods of payment are accepted?

We accept a number of payment cards including Visam Maestro and MasterCard. You can also use Paypal. As of this moment we don’t accept Diners or American Express. We also cannot process payment over the telephone.

Why don’t you ship to my country?

We are constantly expanding our shipping options, Here is a list of the countries we currently ship to:

Country
AUSTRIA
BELGIUM
BULGARIA
CZECH REPUBLIC
DENMARK
ESTONIA
FINLAND
FRANCE
GERMANY
HUNGARY
ITALY
LATVIA
LITHUANIA
LUXEMBOURG
NETHERLANDS
POLAND
PORTUGAL
REPUBLIC OF IRELAND
SLOVAKIA
SPAIN
SWEDEN

Unfortunately there are some regions that are not cost effective to ship to at the moment based on the carriers we use. You can see the costs of dispatching to all the countries we ship to HERE.

How much is shipping?

This depends on what you buy, where you are located and how fast you want it. You can review our detailed shipping page for more information, but the easiest way to get all the options and an exact price is to complete the checkout process.

How long will it take for my items to arrive?

This depends on the speed of service you select and where you are located, but we aim to process orders before 2pm the same working day. In the UK we have the following services with these approximate delivery times:

DPD – next day if ordered before 2pm

Royal Mail 24 – tracked service with delivery 1-2 days after placing your order

Royal Mail 48 – tracked service with delivery 2-3 days after placing your order Royal Mail First Class – Signed for service with delivery 2-5 days after placing your order

Outside of the UK delivery times do vary due to local postal services.

How do I get a refund?

If you have any issues with the item that you’ve received then please get in contact with us by email on info@bearandbear.com or by telephone on +44(0) 203 735 9002