FAQs

How Do I Buy Something?

We try and make purchasing an item as simple as possible, the process is quite straightforward:

  • Add the product to your basket
  • Complete the checkout process
  • Ensure that we ship to the country where you want the item delivered.

Sometimes technical issues do unfortunately arise, please contact our amazing customer service team by email on [email protected] or by telephone on +44(0)203 735 9002.

Do I need to sign up to buy?

You can checkout as a guest, there is no requirement to set-up an account with us. However setting up an account entitles you to benefits such as our Coconuts reward scheme. You do not need to receive any marketing, but we need some basic information such as email address to complete your order. Signing up to our newsletter fives you benefits such as  exclusive discounts, early sale access  and access to limited edition sales.

I have forgotten my password, now what?

Please go to this link and you will be able to rest your password.

I have forgotten my username, now what?

Your username will be the email address that you used to make your first purchase or to sign-up with us. If you search for “Bear & Bear” in your email folder you should find our welcome email. Otherwise you can go to this page Here and enter your email addresses to see which one we have on record.

What methods of payment are accepted?

We accept Visa, Maestro, American Express and Paypal.

Why don’t you ship to my country?

We are constantly expanding our shipping options, Here is a list of the countries we currently ship to:

Country
AUSTRIA
BELGIUM
BULGARIA
CZECH REPUBLIC
DENMARK
ESTONIA
FINLAND
FRANCE
GERMANY
HUNGARY
ITALY
LATVIA
LITHUANIA
LUXEMBOURG
NETHERLANDS
POLAND
PORTUGAL
REPUBLIC OF IRELAND
SLOVAKIA
SPAIN
SWEDEN

Unfortunately there are some regions that are not cost effective to ship to at the moment based on the carriers we use. You can see the costs of dispatching to all the countries we ship to HERE.

How much is shipping?

This depends on what you buy, where you are located and how fast you want it. You can review our detailed shipping page for more information, but the easiest way to get all the options and an exact price is to complete the checkout process.

How long will it take for my items to arrive?

This depends on the service you select and where you are located, but we aim to process orders before 1.30pm the same working day. In the UK we have the following services with these approximate delivery times:

  • DPD Next Day – delivered next day if ordered before 1.30pm Monday-Thursday
  • DPD Saturday – delivered on Saturday when ordered before 1.30pm on Friday
  • Royal Mail 48 Tracked – The Royal Mail aim to deliver within two days. This is an aim and not a guarantee, so delivery can take 2-3 days Monday-Saturday.

Outside of the UK delivery times do vary due to local postal services.

How do I get a refund?

If you have any issues with the item that you’ve received then please get in contact with us by email on [email protected] or by telephone on +44(0) 203 735 9002