HIPSS Returns

Products ordered via our Home Interior Personal Shopping Service or “over-sized” furniture items are subject to a different return process. Please note – they cannot be returned using Collect+.

Returns for these “over-sized” items are still Free of Charge

If you would like to know more details prior to placing your order, no problem. Please contact us and let us know what you would like to order. We’ll then get back to you with what the potential return process would be.

GENERAL POINTS TO NOTE FOR ALL RETURNS:

  • If you are not happy with your purchase please notify us within 5 working days of receiving you item:
    • Contact us via our online chat, email, call us or schedule a zoom meeting
  • Products being returned must be in a perfect re-saleable condition
  • We are not able to issue refunds for goods that are not returned in the condition in which they were received
  • Please keep all packaging until you are 100% certain you want to keep the item you ordered
  • Use all original packaging to re-pack the item you wish to return
  • For fragile items please ensure these are protected and safely packaged.
  • Items that come in individual printed boxes or with screws/instructions must be returned with all correct packaging and parts. Printed boxes must be packed within an outer box to ensure they do not get damaged or marked in transit.

Small Items from all HIPSS brands

If you have ordered small items via this service – such as photo frames, small ornaments, plates, mugs, cutlery please follow these guidelines:

  1. Contact us to let us know you are not happy with your items
  2. We will send you a collect+ label to make a free return to our Bear & Bear warehouse
  3. The rest of the process remains the same as our normal Bear & Bear returns procedure

Medium and Larged Sized Items from brand Nkuku

Medium items such as dining chairs, footstools and poufs. These can usually be returned via a DPD collection or drop off. This can be arranged for you.

Large items such as armchairs and coffee tables will require a man with a van collection. As this is a dedicated delivery service it can take up to 2-3 weeks for collection.

Medium and Larged Sized Items from brand Garden Trading 

Medium items such as dining chairs, footstools and poufs. These can usually be returned via a DPD collection or drop off. This can be arranged for you.

Large items Larger items will require a two-man collection. Please contact our Customer Services to arrange the collection. As this is a dedicated delivery service it can take up to 2-3 weeks for collection.