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Returns

Returns Terms and Conditions

Festive Returns:

From 9th November 2021 until Christmas Day - We are happy to offer extended returns on all orders. This includes items purchased from our Sale section. If you would like to return an order placed during this time period it must be sent for return before Friday 14th January.

Order placed before 9th November 2021 or after 25th December 2021:

You can return any full price or sale/discounted product within 30 days of receipt and receive a full refund. If you would like to return an item or order outside of the 30 day period you will need to contact our customer support team.

Returns points to note:

We use Collect+ to process the majority of our returns. Collect+ have recently updated their maximum size and weight restrictions. Please contact us by email on info@bearandbear.com If you are wishing to return any or the following items:

An Ooni Pizza Oven, a Business and Pleasure Parasol or Beach Tent, a Fire Pit or any item heavier than 10kg or larger than 60x50x50cm.

For all other non oversized items: All the information you need about making returns both from the UK and Internationally is contained below.

Please send questions or feedback to info@bearandbear.com, we rely on your comments to continue to improve our service.

Please select below to choose UK or International returns. 

You can read the FAQs below for further information. If anything is not covered please use the chat option for the fastest response.