FREE SHIPPING ON UK ORDERS OVER £50
We are happy to offer an extended returns window of 60 days on all orders placed before Christmas Day 2020. This includes items purchased from our Sale section.
Free UK Returns
We offer a free returns service in the UK via Collectplus. To take advantage of this free service please ensure you print the label from “STEP 2” below, not “STEP 1”.
If your item is faulty or breaks please contact us on firstname.lastname@example.org with details, a photo and video (if possible) as it may not be necessary to return your item in order to get an exchange or refund.
If you decide you don’t like a purchased item for any reason then you can make a return using our 2 step returns process:
1. Register your return on the Viewport System using the button below. You will need your order number, email and postcode to complete this.
THE LABEL SHOWN IN THIS STEP IS NOT THE FREE COLLECT+ LABEL, DO NOT PRINT THE LABEL FROM THIS STEP:
2. PRESS THE BUTTON BELOW TO ACCESS YOUR FREE COLLECT+ RETURNS LABEL.
Once your return is registered then you can print your free returns label. In their step you will just need to reconfirm your order number.
We are always working to improve the ease of our returns systems and are developing a more seamless system. For the moment this two step process allows us to efficiently offer free returns in the UK, quickly identify your order, process your return and get you a refund.
30 Day Return Window
You can return any full price or sale/discounted product within 30 days of receipt and receive a full refund. If you would like to return an item or order outside of the 30 day period you will need to contact our customer support team.
Items Must Be Returned In Perfect Condition...
All items returned must be in perfect unused condition including original packaging and labels in order to be eligible for refunds. The order number must be included in the return parcel as well otherwise it will be difficult for our returns team to identify your order.
Time Taken To Process Return And Issue Refund
Once we receive the returned item and confirm that it is in perfect, resaleable condition then we will issue you a refund. It normally takes 1-2 days for us to log the receipt and 3-5 days to process the refund.
Refunding Shipping Charges
Please note that if your original order included a shipping charge, this will not be refunded if you have chosen to return your item (unless otherwise stated). If there is a fault or defect with your item and the best resolution is a refund then in most cases we will also refund any shipping charges.
Preparing And Tracking Your Return
Print out your returns label and attach it securely to the original packaging that you received your order in or packaging of similar quality. When sending a return parcel please ensure that any previous shipping labels used are removed or completely covered with the new returns label. Drop it off at any shop offering CollectPlus services – you can find a map of the closest shop offering the CollectPlus service by entering your postcode into the “find a store” search bar at the top of this page. The shopkeeper will scan your parcel and you will be given a receipt as proof of postage. You can use the code generated on your receipt to track your parcel here.