Frequently Asked Questions
We try and make purchasing an item as simple as possible. The process should be quite straightforward: Add the product to your basket Complete the checkout process Please ensure that we have the items in stock and that we ship to the country where you want the item delivered. Sometimes there are technical issues that crop up. Please contact our amazing customer service team by email on firstname.lastname@example.org or by telephone on +44(0)203 735 9002203.
To complete your purchase you will need to set-up an account with us. You do not need to receive any marketing, but we need this information to complete your order. You will also get some benefits to signing up like discounts on future orders and access to limited edition sales.
Please go to this link and you will be able to rest your password.
Your username will be the email address that you used to make your first purchase or to sign-up with us. If you search for "Bear & Bear" in your email folder you should find our welcome email. Otherwise you can go to this page Here and enter your email addresses to see which one we have on record.
We use Paypal as our preferred method of payment and we don't accept Diners or American Express. At the moment we don’t accept payment over the telephone.
We are constantly expanding our shipping options, Here is a list of the countries we currently ship to: Country AUSTRIA BELGIUM BULGARIA CZECH REPUBLIC DENMARK ESTONIA FINLAND FRANCE GERMANY HUNGARY ITALY LATVIA LITHUANIA LUXEMBOURG NETHERLANDS POLAND PORTUGAL REPUBLIC OF IRELAND SLOVAKIA SPAIN SWEDEN Unfortunately there are some regions that are not cost effective to ship to at the moment based on the carriers we use. You can see the costs of dispatching to all the countries we ship to HERE.
This depends on what you buy, where you are located and how fast you want it. You can review our detailed shipping page for more information, but the easiest way to get all the options and an exact price is to complete the checkout process.
This depends on the speed of service you select and where you are located, but we aim to process orders before 2pm the same working day. In the UK we have the following services with these approximate delivery times: DPD – next day if ordered before 2pm Royal Mail 24 – tracked service with delivery 1-2 days after placing your order Royal Mail 48 – tracked service with delivery 2-3 days after placing your order Royal Mail First Class – Signed for service with delivery 2-5 days after placing your order Outside of the UK delivery times do vary due to local postal services.
If you have any issues with the item that you’ve received then please get in contact with us by email on email@example.com or by telephone on 0203 735 9002